These courses were pre-recorded and available ON DEMAND at any time during and after the meeting.
Trust Transformed: Strategies for Leading Teams and Placing People Where They Shine
Tracey Butler, CRDH, MFT
Today’s dental practice requires more than clinical acumen. Influence is the currency of leadership and there are levels of leadership throughout the dental team. People are the lifeblood of your practice and people want to be lead and not managed. Even the most ironclad strategy can be exposed by an antagonizing culture. Learn how to identify the strengths of each individual on your team and put them where they shine.
Upon completion of this presentation, participants should be able to: 1) describe the elements of the Inclusivity Model; 2) differentiate between hierarchy and idea meritocracy; 3) review Gallup 34 strengths evaluation and implementation; and 4) define your people, products and processes.
Current Concepts in Hygiene
Janis Spiliadis, CRDH
Many things have changed for dental professional in 2020 including the way our patients view health. Now is the perfect time to implement new technology and concepts that will help patients improve oral health and impacts overall health. This course will discuss current technology and techniques for efficient and effective biofilm removal and concepts to increase patient compliance.
Upon completion of this presentation, participants should be able to: 1) integrate biofilm removal techniques into clinical protocols; 2) review the science behind the new technology in biofilm removal; and 3) implement protocols to increase patient compliance.
Digital Dentistry to Increase Precision and Productivity. Dinosaur to Digital Diva
The most significant change in dentistry in the past 20 years is the introduction of digital technology. The question is how do we best use this technology to benefit our patients and our practice as well which technology is right for you? This presentation presents a real-world private practice road map to decide which technology is best for your situation, as well as step-by-step instructions on use and benefits of available systems with an emphasis on intra-oral scanners. You cannot afford to ignore or miss out on the overwhelming benefits of this technology to improve patient care and practice productivity.
Upon completion of this presentation, participants should be able to: 1) discuss the benefits of available intra-oral scanners; 2) explain how digital technology can improve patient care and practice productivity; and 3) determine which technology is right for you.
Solutions to Generational Friction
Lisa Copeland, RDH, CSP, CVP
The key to cultivating a passionate team is a generational perception. The Generational Friction Factor is real and influencing the dynamics of your team’s success. Each generation, team and patents, measures everything against their own language, perceptions, and work value. According to the US Census Bureau, the Gen Z cohort (age 4 – early 20’s) are currently entering the work environment and becoming patients in your practice. Gen Z will change dentistry – so be the practice that is ready for it. They are the first cohort that are digital natives, never knowing life without technology, and will move on if they don’t immediately see what they are looking for on your website and social media platforms. To help them bridge the divide and flourish, Lisa educates leaders and team members about the value of recognizing and addressing generational differences. Her 4-G Concept instructs audiences how to spot generational markers or signs, and then offers simple yet powerful ways to reduce or even eliminate friction points that are particularly damaging to the team, patients, and bottom line. Attendees will be given the tools that positively improve issues around patient scheduling, optimized care, and stagnant or declining production. How we communicate cross-generationally impacts our bottom line. Build a dental practice that speaks each generational language and meets their expectations now to guarantee future practice growth!
Upon completion of this presentation, participants should be able to: 1) cultivate a generationally perceptive team; 2) enhance and build relationships of trust using customized language tactics; 3) recognize how disregarding generational stereotypes can create a better patient experience; and 4) explore how to attract new Gen Z patients and employees.
Mastering Inter-Office Communication to Improve Referrals – No Donuts Required
The description and objectives for this course are currently unavailable.
Become the Go-to Office for Implant Referrals
Robert Vogel, DDS
This fast-moving presentation will cover state of the art topics, tips and techniques in implant dentistry for the surgical practice to become indispensable to restorative dentists. This program stresses ideal interaction for simplification of even the most advanced Implant cases to ensure long-term stability, predictability and productivity. Also discussed in depth is streamlining inter-office communication to make the referral process stress free for patients and staff. This presentation will also review the newest equipment, components and technologies that need to be incorporated into everyday use to stay viable in our new landscape.
Upon completion of this presentation, participants should be able to: 1) explain how to become the go-to office for implant referrals; 2) implement team coordination for productivity and ideal care; and 3) discuss the importance and use of latest technologies.